Returns

Returns Policy

Please take the time to read the policy for everything you need to know about returning or exchanging your order.

Gadgets4U only accepts returns of items in the following cases. All returns must be accompanied by an approved Return Authority (RA). In all cases, any refunds, store credits or exchanges will only be issued once the returned items have been received by Gadgets4U. Refunds will be processed in the same method as original order payment.

  • Unopened Box Return:
    – Item has not been opened or used in anyway
    – Buyer must return complete sales package (including all accessories) at own expense within 14 days
    – Refund or Store Credit to the value of the item’s purchase price, less any shipping fees
    – If a Free Shipping promotion or discount applied to the original order, then a nominal $15 shipping fee will apply
    – Submit Unopened Box Return RA with image which clearly displays condition of item to be returned
  • Opened Box Return:
    – Item has been opened and/or used, but is still in “as new” condition (i.e. no visible marks, scratches or signs of damage)
    – Buyer must return complete sales package (including all accessories) at own expense within 14 days
    – Refund or Store Credit to the value of the item’s purchase price, less any shipping fees and a 30% re-stocking fee
    – If a Free Shipping promotion or discount applied to the original order, then a nominal $15 shipping fee will apply
    – Submit Opened Box Return RA with image which clearly displays condition of item to be returned
  • Incorrect Item Supplied:
    – Item supplied is significantly different to the item ordered (ie wrong model, wrong colour, wrong size, incorrectly advertised specifications)
    – Buyer must advise Unique Mobiles (via email) within 48 hours of receiving item of the discrepancy
    – Gadgets4U will provide a Courier collection for the return of the product
    – Once received, either a full refund (including shipping fees) or re-supply of the correct item is available
    – Submit Incorrect Item Return RA with image of item to be returned

Please take care to note what frequencies are used by your telco provider in your area, to make sure the device you have chosen is suitable.

If an item is faulty, please visit our Warranty Info page.

Warranty Information

Warranty is an important issue to consider when buying electronic products, especially when purchasing online. We aim to clearly outline the warranty terms and procedures below, so buyers can easily know what to do if a warranty issue arises.

To ensure you are able to fulfil the requirements of the warranty provider, it is recommended that you retain all packaging and accessories for a minimum of 30 days and your proof of purchase documentation (eg invoice).

All items sold and supplied by BCG Communications Pty Ltd (Gadgets4U) include manufacturer warranty. The duration, terms and conditions of this warranty is as specified by the manufacturer. Warranty is not provided by the seller. For full details, please contact the manufacturer’s customer service.

Some manufacturers offer an Early Life Failure (ELF) Replacement Policy on their products if they fail within a certain timeframe after purchase. This is usually 14 or 30 days. If your item develops a fault within this ELF period, please complete and submit an ELF/DOA Replacement RA immediately.

If your item develops a fault outside the ELF period, but within the warranty period, please contact the manufacturer’s customer service directly and they will advise of the nearest service centre for repair. Items should not be returned to the seller as we are not authorised to perform repairs on behalf of the manufacturer.

  • The following conditions will VOID all warranty:
    • Physical Damage – such as broken or cracked screens, broken sim reader terminals or any other damage caused by physical trauma, impact or pressure to the device
    • Liquid Ingression – evident by corrosion to internal components or activation/tampering of liquid indicator stickers
    • Software Tampering – such as jailbreaking or rooting of devices with non-approved 3rd party software
    • Hardware Tampering – such as opening of housings or self-repair
    • Dead Pixels: If there are less than 9 dead pixels discovered on LCD screen – Item/s will NOT be considered as DOA as Manufactures do not offer repair, replacement or refund, unless the dead pixels are at the centre of the screen.

     

    Further Manufacturer Warranty information

    Brand                            Warranty Period Support Contact

    Alcatel                          12 Months                      1800 218 730 or Book Online

    Apple                           12~24 Months                1300 321 456 or Book Online

    HTC                              24 Months                      1800 987 039 or Book Online

    Huawei                        12 Months                       1800 330 943 or Book Online

    Samsung                    24 Months                       1300 362 603 or Book Online

    Sony                             24 Months                       1300 650 050

    Microsoft/Nokia          24 Months                       132 058 or Book Online

    Motorola                      12 Months                       1300 138 823

    Oppo                            24 Months                      1300 006 776 or Book Online

    ZTE                               12 Months                       1300 789 475

    Ruggear                      12 Months                       1300 486 844

    We can also assist you with any warranty enquiries. If you have any questions relating to warranty, please email us via returns@gadgets4u.com.au with your order number and product details.